Dear Ms Lan, Mike and all your colleagues,
Please accept my thanks for the superb organisation you demonstrated in organising our rail tickets from Hanoi to Saigon. We have just completed our journey overnight from Nha Trang and apart from a couple who tried to claim the bunks were theirs all went very smoothly.
So it has been a wonderful experience travelling the length of your beautiful country by train and we have met some wonderful people.
All of this was made possible by your extremely efficient and helpful service.
Thank you and kind regards,
John