Dear Dora,
I am pleased to confirm the tickets were delivered to our Hotel and handed to us upon our arrival on Monday.
You have a great team working very efficiently and we have appreciated your service. Thank you very much.
As we have explored your city we would have called in to your office to thank you personally, but we only found an agency show room in the Hoan Kiem area.
Once again, our sincere thanks for your attention.
Very best wishes.
Dianne & Les Dyne.