Dear Mike,
Thank you for your inquiry! We had just gotten back from Hong Kong on June 4th and are still adjusting to the time difference again! We must tell you that we had a wonderful time in Vietnam and we are very pleased with your agency. Our guides were very informative, Huy, Binh and Vinh, was so much fun, especially, Khoa! They took care of all our internal flight confirmations, welcomed us warmly at each arrival and began giving us the specs in each city as soon as we started driving! It was wonderful! I don’t think that we would have been able to plan something like this on our own. The activities were such a learning experience. We even had enough spare time to meet with my family in Hanoi to have lunch/dinner several times. It was good to see them after so many years!
I have already received an email from a potential client of yours as a reference and I referred your company to her. I hope she books with you!! That would be the smart thing to do!
We only have one complaint with the Metropole Hotel in Hanoi. Yes, unfortunately, they did not have air conditioning or hot water once we arrived back from Ha Long Bay for 2 days. When we had arrived there, the first day, we had the tour in the Citroen, where Binh had presented them the voucher. At check out to Ha Long, they had charged me for it on my bill. The same thing happened for the cooking class. I had presented them the voucher and at check out, they charged me for it. So twice they had made this error.
Also, at check out, the last day, I had left a package/gift for my cousins’ young sons, some toys and candies totalling 700,000 dong. The receptionist attached the name and number on it for me (I also left the same information inside the package) and told me that they will contact my cousin for pick up. I had also notified my cousin that these items were there for her too. The hotel did call her, her sister came to pick it up for her (and the hotel was notified), and upon arrival, the package could not be found! They had lost it, apparently. I had called the Hotel while in Hoi An and they could not find it still but told me they would contact my cousin once they did. Since our return, I have not found out yet if this has been resolved. They did not offer me any resolution into this. I was disappointed in the reception area for their lack of concern, care and improper billing, and no offer to provide us with a solution.
I want you to know that we understand that things can happen and it is normal, however, the numerous mistakes made by this hotel is unacceptable for a 5 star accommodation. I am very pleased that Binh made you aware of this so quickly, and your questioning of it is of remarkable timing. Vietnam Impressive is a very caring company as well, I see. Please know that I will not hesitate to recommend you to other travelers as well as utilizing your services in the future.
Well done!
Hoa Luu