Hi Victoria,
Thank you for the new ticket. I just used the fax copy and that worked fine, so many thanks for sending that to my hotel – very efficient.
I have just come back to Hanoi on my return journey and the service was excellent. The staff were great on the train and supplied us with food and drinks whenever we wanted them. This was better than I expected.
However, on the first journey on SE5 on 14th February, there was no food or drinks, apart from one bottle of water, offered. I was disappointed with this and will write to Livitrans to tell them. I will also tell them how good the second journey was.
Lastly, I will definately recommend your services to anyone wanting to book trains in Vietnam, and will add this recommendation to the “seat61” and “Tripadvisor” websites. I hope to be using your services again soon, maybe later this year.
Cheers, Malcolm