Hi Mike,
Many thanks for all the arrangement of our tour. The whole family is very happy with everything. We are all very impressed what Vietnam and found everything is better than our expectation. Your arrangement was great.
Let me try to give our comments about the tour:
South (HCMC):
a. The tour guide, Vinh is very professional. He speaks good English with good pronounciation. His knowledge is very good.
b. Majestic Hotel is pretty good. Location wise is one of the best.
c. Transport: Car in Saigon is good. Just a little suggestion: The driver should bring a small step / stool for older folks to enter the car as it is quite high from the floor to the car.
d. Cu Chi tunnel is very impressive. I do recommend this place for anyone visiting HCMC to appreciate the braveness and hardship of Vietnamese people during the war. I admire you guys based on what I saw in Cu Chi tunnel.
Center:
HOI An, Hue, and My Son
a. We skipped Marble Mountain and the museum in Danang and went to My Son instead. We believe this is a better choice as we learned more of the old Vietnam kingdom from visiting My Son.
b. The tour guide is another Mr. Vinh. His vocabulary is very good. He can improve his pronounciation.
c. Hotel Victoria Hoi An and Imperial Hue are pretty good.
d. Transport: Car in Central is good. Small improvement to do: The trunk section can be cleaned a bit more and provide step /stool for older folks.
North (Hanoi):
a. Tour Guide: Mr. Kanh: Some improvement of his English is recommended. He is a very nice guy though.
b. Ho Chi Minh Mausoleum wasn’t in the itinerary. However, we insisted on going there right after we arrive from airport. We were not disapointed. We believe this Mausoleum should be visited by each new visitor to respect more of Vietnam’s past. Suggestion: we came in with early flight to Hanoi and your company should recommend or provide some itineraries to us to fill in the time, instead of just bring us to hotel and not doing much.
c. Transportation: Not as good as the ones in HCMC and Center. The seat is not convenience, not enough leg room and too straight to sit comfortably.
d. Sofitel Metropole is a class above the other hotels. EXCELLENT hotels.
e. Halong Bay: One of the best place I have ever visited. However, you should informed us when making the booking that there are better rooms with own terrace. If we were given the options, we would choose the better rooms as it only cost slightly higher than our room with no terrace. With the additional fees, we could enjoy Halong Bay more by seating outside in the terrace.
OVERALL: VERY GOOD. I will recommend our friends to go to Vietnam and also recommend your company.
Many thanks,
Sumanto Hartanto