Overall, we were extremely satisfied with the service of Vietnam Impressive. This company is not based in Ho Chi Minh, and yet, we weren’t neglected in any way. We paid them online with minimal charge (very few travel companies in Ho Chi Minh do that), and they really extended their service beyond the tour. We realized that Fil lost his tripod some time that day. When they found out about it the next day, they pulled Mr. Vinh out from his other tour, replaced their group with another guide, and asked Mr. Vinh to trace where the tripod went – cab, restaurant, car, etc. Sad to say, it was never to be found again. Nevertheless, Mr. Vinh even went personally to our hotel to apologize and give a report. My contact likewise emailed me about this. Truly impressive service!
Source: Shanda Lim wrote about our service in this blog. Please have time to read if you are interested:
http://shandawanda.wordpress.com/2012/04/07/saigon-city-tour/